Took my wedding rings in to be resized, they quoted me and charged me a price. Later they called and said it would be more, I said I would like my rings and my money back. When I showed up to get my rings they were broken. I had no choice but to pay the extra money and have them repaired. The worse part was they acted like it was totally normal and they were doing me a favor. DO NOT TAKE YOUR JEWELRY HERE.
Now I'm stuck with a stone I don't want. At least I found the original.
What a thing to say to a customer. It's too bad too. I respected that
I did not have a good experience there. I lost a stone from my ring and took it to Rapp Jewelers to be replaced. While it was being repaired I found the original stone to my ring! I took it to Rapp to be placed back in my ring. They had my ring repaired and the stone replaced. I asked them if they would replace the new stone with the original. The owner agreed but would not take back the stone he used as the replacement. I explained to him that I had no need for the replacement stone since I found the original. He refused to take back the replacement, and said, and I quote him, "Sorry about your luck".
Extremely impolite staff. Never going back here. If a business cannot treat a customer with respect, they don't need to be in business.
These people are wonderful. Knowledgeable, helpful, and friendly. They create beautiful custom pieces if that's what you're looking for, and they stock a wide variety of jewelry and loose stones.
store for a long time and have purchased from there for a long time.
BEST JEWELERS IN THE STATE.
Rapp Jewelers is a US Jewelry Store based in Englewood, Ohio. Rapp Jewelers is located at 7 W National Rd, Englewood, OH 45322, USA.
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